At TE ISO SOLUTIONS, we understand that trust is built on discretion. All information obtained during audits, certification activities, or business relationships with our clients is considered strictly confidential. We treat your sensitive information with the same care we would our own.
Staff and Subcontractor Requirements
All TE ISO SOLUTIONS employees, subcontractors, committee members, and personnel involved in certification activities are bound by strict confidentiality obligations. Any information obtained during:
- On-site or remote audits
- Document reviews
- Inspection and testing activities
- Business consultations
- Any other client engagement
is considered confidential and may not be disclosed to third parties without the express written permission of the client, except as required by applicable standards (such as ISO/IEC 17021-1) or legal obligations.
Key Requirements
Our personnel must:
- Treat all client information as strictly confidential
- Do not disclose client data to unauthorized individuals or organizations
- Use client information only for the purpose for which it was shared
- Protect physical and electronic documents from unauthorized access
- Maintain confidentiality even after their association with TE ISO SOLUTIONS ends
Exceptions and Legal Disclosure
Where TE ISO SOLUTIONS is required by law or accreditation requirements to disclose confidential information to third parties, the affected client will be notified in advance of such disclosure, unless prohibited by law.
In cases where there is an immediate and significant risk to:
- Employee safety
- Public health
- Environmental safety
TE ISO SOLUTIONS reserves the right to report such incidents to the appropriate authorities. Such reports are made only with proper authorization and to the minimum extent necessary.
Access to Records
All client records—whether maintained on paper or electronically—are securely stored and accessible only to authorized personnel.
Our record management practices include:
- Password-protected electronic files with tiered access levels
- Secured physical storage for paper documents
- Regular access audits to ensure only authorized personnel view records
- Retention of records only as long as necessary or required by law
Subcontractors and external auditors are granted access only to the information necessary to perform their specific audit or inspection duties. They may not access, copy, or remove client records beyond what is required for their assigned scope of work.
Records may only be accessed by:
- TE ISO SOLUTIONS authorized personnel with a legitimate need
- Accreditation bodies during assessments
- Regulatory authorities, as required by law
- Clients requesting access to their own records
Confidentiality Declarations
Every individual associated with TE ISO SOLUTIONS must demonstrate their commitment to confidentiality through formal agreements.
All personnel must:
- Acknowledge and agree to our Confidentiality Policy
- Sign a legally binding confidentiality agreement
- Undergo training on data protection and privacy practices
- Report any suspected breaches immediately
Subcontractors and third-party partners are also required to sign contracts that explicitly include confidentiality obligations, ensuring the same level of protection extends to every client engagement.
Our Promise to You
At TE ISO SOLUTIONS, confidentiality is not just a policy—it is a fundamental part of our professional integrity. When you share your information with us, you can be confident it remains protected, respected, and secure.